FAQs

When will my crate ship?

Each curated Apothecary Crate is released every two months and ships on the first day of the season’s first month (e.g., September 1, December 1, etc.).

If you subscribe mid-season, your first box will ship within two weeks of your order. After that, you’ll be added to the regular shipping schedule moving forward.

What if something in the Crate is not right for me?

We understand that every body is different. All product ingredients are listed on our website and will also be shared in our Crate Reveal email—sent two weeks before shipping to subscribed clients.

If you notice something that doesn’t work for you, simply reply to that email. We’ll happily replace the item with something more suitable and send you a full ingredient list of the alternative. If the replacement still doesn’t suit your needs, we can pause your Crate for the month and extend your subscription by one additional month.

Please note that all Crate items are individually packaged and make thoughtful gifts if you choose to share.

What if I realize I’m allergic to something after I receive the Crate?

We do our best to use natural, ethically sourced ingredients and to be transparent about what’s inside each product.

If you discover an allergy after receiving your Crate, we’ll offer a 25% refund for the inconvenience. If it was an individual product purchase, you’ll receive a full refund for the item.

Each Crate also includes an information card detailing all ingredients for easy reference.

Why do I have to pre-pay for my subscription upfront?

Pre-paying allows us to source, handcraft, and package each item with the care and attention it deserves. Since our Crates are limited-edition and produced in small batches, upfront payment ensures your spot is secured and supports the integrity of our seasonal offerings.

We also offer per-box and shipping discounts with our 3- and 6-Crate subscriptions.

Prefer to start small? Single-Crate subscriptions are available for those wanting to try a season before committing.